How to Store Your Products 

Products can either be removed from shipping box and put into freezer immediately and stored frozen until ready for consumption or left in the refrigerator until ready to consume provided they are consumed within 5-7 days from time of defrosting.

Canceling orders

All canceled orders will incur a $10 administrative fee charged to the customers card.

Dry - Ice Warning

We normally ship using dry ice. This is a potentially harmful and dangerous substance if handled or disposed of incorrectly. We will pack your box with just enough dry ice to completely sublimate and disappear before you open your package, but if there are pieces still left when you open it, don't handle it. Leave it in the box and put the box in the garage or outside so that it can naturally dissipate. Make certain children and pets cannot gain access to it. Do not attempt to seal if off in a jar or container -- it may explode. Your package will be packed with Dry Ice warning labels. Please read carefully. Veggie Brothers will not be held liable for improper handling or usage of dry ice materials.

Returns & Exchanges, and Refunds 

If VeggieBrothers.com makes an error in assembling your order, and we are notified promptly, at least within 10 hrs of package arrival, and you have followed the specific instruction listed below in the "supplemental notice" section, we will either issue full credit for the product in question or replace it on a following order. If the quality or integrity of our product is compromised through mishandling by the delivery service, we will either issue credit or replace the product. Your cooperation in providing details and facts are crucial to receiving a credit from us, so that we may receive credit from the shipping service (UPS). If at all possible please provide any digital pictures of any damage to products or boxes. Please call us for instructions if you think an error has been made in your order or in its delivery.

• Veggie Brothers is not responsible for delays that may occur if the shipping address is incomplete or incorrect
• Veggie Brothers is not responsible for shipping delays that are a result of the shipping company (UPS Shipping Options and associated Surcharges

Please read "Supplemental Notice" listed below for more details regarding Returns & Exchanges"

Newsletter
All customers will automatically be added to the newsletter list for which they can unsubscribe at any time. Non Customers may subscribe via the link on the home page and purchase is not necessary. They too may be able to unsubscribe at any time. Veggie Brothers does not share information with any outside party, but only used by the Veggie Brothers and the owning members of Veggie Brothers, who likewise, do not share this email list.  Please see our privacy page for more details concerning privacy
  

Supplemental Notice and Instructions

Upon receiving this package, we ask you to inspect all products very closely before you store them in your freezer, fridge.
Please also inspect the packaging again prior to reheating in case a tear or product damage was caused while in the fridge or freezer.

This notice is in addition to cooking instructions either already included in our shipment or found on the website's Cooking Info tab.

If you choose to use the boilable reheating method, please keep this in mind:
Please bring products to a boil and then simmer the rest of the way, as boiling products full heat and at full boil the whole duration is not advised, is considered overheating and  and may lead to product damage and leaks, especially family sized and larger sized items.

Keep an eye on the products while in the water. Approximately one in a 100 vacuum sealed products have a tear or leak which may be hard to detect , which may have been be due to rough UPS handling and products banging into on another, or a poor seam seal, or some other unknown reason.

If a tear does occur, by keeping a close eye on it, you will catch it quickly and very minimal product juice or sauce will exit the pouch, or minimal water will have entered the pouch, and thus, the product will be still in excellent condition.

After catching a tear, a hole, or some product defect while cooking, immediately and carefully remove product  from water (using tongs and gloves if single serv) ,cut open up, empty contents in a stove pot or pan, and cook conventionally. Depending on the product, add a small amount of water if need be if you think it needs it (usually for thicker sauced products)  

If in doubt, always wait till product has cooled considerably before handling.

Do not shove products into a full freezer as this will cause a tear as they enter or are pulled out.

Additional handling instructions can be found on our website by clicking the "Cooking Instructions" tab in the green navigational field on the upper left of most pages. You must locate the specific product you are reheating, and follow those instructions, or you may read them if you have received them with your order.

If you have any product damage, minimal or small, we strongly recommend you notify us immediately, take digital pictures, and email us with specific detail to customerservice@veggiebrothers.com

We rarely issue credit or refunds unless a highly unique circumstance exists and we received pictures and notification immediately, via phone and email.

If the above instructions are followed, product loss is preventable. Major box or product damage during transit may be refunded provided proof is submitted timely as described above, as we will need to submit a ticket to UPS.  Thanks for reading these instructions & we hope you enjoy your order.

Please help us serve you better by submitting your feedback so we can understand what we are doing well and what needs to be improved upon. customerservice@veggiebrothers.com

Gift Certificates

All purchasers or users of gift certificates are bound by the terms and conditions set forth on the Term & Conditions section on the bottom of the Gift Certificate page.

Nutrition, Allergy and Cooking information

We have clearly identified Nutrition Info, as well as Cooking Info tabs in the green navigational fields on all our pages. Simply click to find what you are looking for.
We have nutritional and cooking instructions for all our products on the individual product pages, as well as on the Nutritional & Cooking Info pages.

Veggie Brothers reserves the right to change, or amend any of its current policies or rules as the company sees fit.

Boilable Pouches

Yes, its plastic, that is, “Boilable” as opposed to the normal type of plastic which does not use the special resin used to produce a plastic packaging that is safe for boiling.

However, you can use alternative cooking methods (defrosting, stove top) and do not necessarily need to use the boilable method, as it is just one method. For baked goods, it doesn’t apply (desserts, pot pie, wellington, nuggets, or our burgers). We do have customers that do not boil, although they are an extreme minority.

It has been explained to us that it is called a “Boilable Pouch” because it is safe for the boiling and the temperature for which is needed to boil water is below any temperature that would impede on the integrity of the pouch.  It is a special resin used to make it boilable safe as per the manufacturer.

The French have been using the “Sous-Vide” method for about 50 years now or so. Many of the top French restaurants use this method of reheating and cooking food products in vacuum sealed boilable pouches.  Click here for more info on Sous-Vide http://en.wikipedia.org/wiki/Sous-vide

There are vegetarian products on the market right now that use boilable pouches - we believe Gardenburger has a bbq ribs product.

If you like more info, we can forward you something from the pouch manufacturer or provide their number.

FYI: the Veggie Brothers and their families have been safely consuming these products, via boiling method, for 5 years. It would be hard pressed to find healthier people if you look at our energy levels, blood work and our waistlines. Please consult your own physician before starting any new dietary program.

Didn't find what you were looking for?

If you have sincerely searched around our site, and read the home page introduction, descriptive titles to our navigational links and still have trouble getting an answer to your question, please use the Contact Us page and submit your question. If appropriate, we will most definitely add it to our growing FAQ database as a service to you and others who may seeking the same information

Contact Us / Customer Service

If you need to reach us, please email us at customerservice@veggiebrothers.com or use our contact us page.

You may also call us 201-954-0055.

If the matter is urgent we suggest you do both.